The INDsider -> Leslie Turk FRI, DEC 18 12:50PM by Leslie Turk

LUS sacks Cox with Saints vs. Cowboys game

If you’re paying $39.95 a month for LUS’ 83-channel expanded basic cable service, breathe a sigh of relief. You’ll watch the undefeated Saints take on the Dallas Cowboys (8-5) on Channel 38 Saturday night at 7:20 p.m. But if you’re one of Cox Communications’ approximately 100,000 Acadiana customers who subscribes to expanded basic, 72 channels for $52.99 per month, it’s going to cost you more.

The game will air on NFL Network, which is Cox Channel 241 and Channel 771 in HD, but Cox customers must have the digital Sports & Information tier in order to access even the standard definition channel 241.

DISH Network has it on Channel 154 and DirecTV on Channel 212, but you also have to pay for the pricier packages.

LUS Director Terry Huval says the NFL Network requested that it be offered on the lower tier. “When we were getting the programming contracts negotiated, a lot of those programmers were very specific as to where they wanted their programming to be, and that particular programmer wanted it to be in that expanded basic tier so we included it there. And it’s worked out well. We’ve got that channel and several other sports channels. ESPN-U is another one. We have not chosen to try to put any of our programming in places where people have to pay more to get it to the extent that we can accommodate the programmer.”

Cox spokeswoman Ann Ruble says the company offers the NFL Network only on the Sports & Information tier throughout all of its markets; she was unaware if NFL Network made the same request of Cox in its negotiations.

So here are your options if you want to see the game on Cox (keep in mind there are cost breaks for a combo of services): Non-customers have to buy the expanded basic package plus digital service and the Sports & Information tier for $70.23, which includes the box rental. Existing basic customers who pay $15.55 need to add expanded basic and digital service plus the Sports & Information tier for an additional $54.68, and expanded basic customers who now pay $52.99 must add digital service plus the Sports & Information tier for another $17.24. It’s an extra $3 for existing digital customers to add the Sports & Information tier.

You may be able to blame Cox for putting the station on the higher tier, but the NFL is also culpable because of its own primary market policy, which Cox sought an exception to. “We tried to get the channel for free for Lafayette, but we could not get approval,” says Cox's Ruble. “It was their decision.” However, a little fuel was added to the fire for Acadiana customers this morning when Cox announced that an exception has been negotiated for Baton Rouge. The game will be televised on Cox Channel 20 as part of a free preview of NFL Network for all Cox video subscribers in the Baton Rouge market. That means basic customers in Baton Rouge will get to see the game at no additional cost.

In this case it’s ridiculous that the NFL won’t make an exception to its policy that games on the NFL Network can only be broadcast by cable or satellite, or one over the air station, in the primary market area of the teams playing. With all the displaced New Orleans folks now living in the Acadiana area, can’t we get a break? Read The Advocate editorial calling for an exception to the policy. 

That means customers in Jefferson, Orleans, St. Bernard, and St. Charles, which are in the New Orleans DMA, will be able to watch the game on WGNO (ABC), Cox basic channel 11 and WGNO HD, Cox channel 711. Cox customers in St. James Parish, also in the New Orleans DMA, will see WGNO (ABC) on Cox basic channel 5 and WGNO HD on Cox channel 705.

Cox is urging local customers to tune their TVs to channel 241, 319 or 771 to see if they currently have the service before calling in — you can only imagine the deluge of calls the company must be receiving!

 



Comments (11)add
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written by Save the Trees , December 18, 2009 - 07:18 pm
That's assuming you like sports.
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written by Saints Fan , December 18, 2009 - 07:21 pm
Typical Cox Communications. What there's no Saints fans in Lafayette? And don't waste your time trying to contact them by email, you can't find an email address to voice your displeasure. Funny how a communications company seems to be lacking in the communication department. I can't hope LUS Fiber blows the doors off of Cox.
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written by Patricia P. Thompson , December 18, 2009 - 10:07 pm
I work in public relations in the Lafayette office. I can share with you that Cox asked for the broadest coverage possible, including Acadiana, but the NFL Network could only grant permission for the Baton Rouge market because it's a secondary market to New Orleans. The agreement the NFL makes is with the local market, (in this case, New Orleans) and the NFL picks those (local markets) and only allows (the telecast) in a particular DMA — a designated market area. Baton Rouge was given special consideration because it is a secondary DMA to New Orleans; the greater Lafayette area is not included in that DMA.

I hope this clarifies things.

Patricia Parks Thompson
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
337-456-4343
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written by Shut Up , December 18, 2009 - 11:28 pm
If the Saints were struggling like in previous seasons, all you bandwaggon fans wouldn't say a word. Go to a Sportsbar and wipe away the tears.
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written by Louisianian , December 18, 2009 - 11:49 pm
Look at the basic and expanded channels on LUS. All of the local channels and only a few infomercial channels. Because they are a locally own company interested in life-long relationships with locals.

Cox makes you pay more to get watchable channels.

Cox thinks we don't realize.
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written by coxsucks , December 19, 2009 - 09:55 pm
great year for COX - we now pay more, get less (genius move when they put the TV guide channel on digital - if you have digital you don't need that channel - you have the interactive guide). Now, we get screwed out of the game
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written by Morrow , December 20, 2009 - 09:32 pm
Cox just moved channels around again to make sure you have to pay extra for extra tiers to see the shows you want to see. LUS is just around my corner and as soon as it its, GOOD BYE COX !!!! Now you can't ask for nicer people to deal with, but the company sucks! And my computer gets slower by the day. I'm convinced its Cox. It used to be faster, but I think Cox wants me to upgrade and I'm not doing it. Monopolies aren't good for the buyer!
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written by Me , December 21, 2009 - 07:05 am
I hope all of you saw the game, and saw the Saints get BEAT. Cowboys walked into the Dome, and took your Dream Season away. Live with it, you aren't perfect now and you aren't going to the Superbowl. Sorry, just A fact.
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written by Anonymous , December 21, 2009 - 02:45 pm
There's an easy solution to the Cox/LUS dilemma. Don't get either. Turn off the mind-numbing TV and read a book.
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written by LUS - Great Job , December 22, 2009 - 03:02 am
I installed LUS on Friday and I had a gas leak near the meter. I thought that LUS caused the problem. I called them this AM and they were at my home less than one hour after the call. They also called Atmos for me. So, by 10:00 AM, Atmos was at my home fixing my meter. The problem with the meter was not caused by LUS and I did not realize that the gas smell was not from the ground, but from the meter. LUS took ownership in resolving the problem. I can't say enough about the speed of my internet connection and their ability to serve the public. The best part is that I was out of town and they took care of everything. I think that LUS should next create a consulting business and teach other companies how serve their customers. Great job LUS.
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written by Unempirical Observer , December 22, 2009 - 10:01 am
I agree with Shut Up and Anonymous on these counts. It is just football, and it is just tv.
It is just ONE game out of possibly 19.
Go out for the night, share it with friends and family and a big roomful of people out for common shared experience.
I notice these days, like as I do that the Saints win, that it's a rather perfunctory experience. The last time I truly engaged myself in a football game was UL's come from behind win over K-State earlier this fall. Viscerally, I yelled myself into near oblivion, imagining that my prescence (and my noise) would impact the crowd around me, the band (who didn't seem to know any rules of effective sports psychology for home teams and home fans) and the players themselves, moving them to greater sense of spirit to pull off a victory.

As anonymous says, the rest of the time, turned the damn thing off and go for a walk, a bike ride, read a book or maybe go flirt with the girl that caught your eye at the bakery.
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