After Hurricane Katrina made landfall, nearly every governmental agency in Louisiana received these kind of frantic e-mails or phone calls, mostly from family members concerned about their loved ones. The requests were overwhelming during the first few days, and there was no tracking system in place to handle the desperate appeals.
Then Dr. Ramesh Kolluru contacted the state and offered to build an electronic database with his UL Lafayette graduate students. Only two days after Katrina pushed through the state, Andy Kopplin, then the governor's chief of staff, approved the volunteer project and got it moving. As a result, the Web site, www.katrinasafe.org, became an extension of ongoing search-and-rescue efforts.
"It all moved so fast," says Kolluru. "We volunteered day and night, working nonstop, to get information up about missing persons."
But according to more than 100,000 pages of e-mails and documents recently released by the office of Gov. Kathleen Blanco, the swift response to Kolluru and his students was not the norm in the week following the Category 4 storm. The new documents were produced at the request of a congressional investigation into the government's response to the hurricane ' and they offer a vivid and shocking snapshot of an administration struggling to deal with an unparalleled natural disaster.
The voluminous pages are a public relations nightmare for Blanco and her staff, detailing everything from high-ranking officials discussing inside politics while people drowned and perished, to the mass confusion that seemed to ensnare the entire government response.
They also reveal a public hungry to help out, a group of good Samaritans who largely went overlooked.
When Katrina slammed into south Louisiana on Monday, Aug. 29, some of the levees surrounding the New Orleans region failed, and residential areas began filling with water. Rescue and evacuation efforts were a challenge, and food, water and medical supplies were running short. The heat and humidity of a Louisiana August beat down on thousands of people stranded in the Superdome and the Ernest N. Morial Convention Center, as well as on different sections of Interstate 10.
Records indicate Kopplin sent out an e-mail at 11:08 p.m. Tuesday, the day following landfall, prompting the governor's staff to contact legislators to gather as many buses as possible to help with evacuations: "Call all leges to help muster buses asap for tomorrow."
Earlier in the day, John Schwiebert, a retired school superintendent from Iowa, organized 100 buses on his own, along with drivers, and began mapping their route to Louisiana. He was determined to help. "I was surprised I even got through to anyone when I phoned," Schwiebert recalls. "I told them we were ready to go and could get there fast."
By his own estimates, the caravan needed only 16 to 20 hours to travel south and would have arrived near New Orleans no later than noon on Wednesday.
But no one ever called Schwiebert back, and the buses sat motionless. "I never heard another thing from anyone," he says. An e-mail, however, was sent out by administrative assistant Kia Bickham to others on the governor's staff, including Kim Hunter Reed, deputy chief of staff and policy director, and Dawn Verrett, another administrative assistant. Bickham wrote at 9:33 p.m. Tuesday that Schwiebert "will send 100 school buses from Iowa and will also help coordinate to relocate families to other states and help with any other educational needs."
The governor finally issued an executive order to commandeer buses late Wednesday night on the heels of a confusing e-mail from Ty Bromell, head of the Office of Rural Development, that very morning: "NO MORE CALLS FOR BUSES!!!!!!!!!!!!!!!!!!!"
At 9:32 p.m. that evening, Rochelle Michaud Dugas, the governor's legislative director, e-mailed a dire confession regarding the push for buses: "We turned down a lot."
Buses did not begin showing up in New Orleans until Thursday, three days after the storm made landfall, and they were only trickling in. A steady stream of buses finally started moving into the area on Friday, and evacuations continued throughout the weekend.
Meanwhile, from his home in Iowa, Schwiebert watched it all unfold on CNN as the week drew to a close, realizing with some pain that his drivers would have been in New Orleans well ahead of the fray.
"I felt so terrible," he says. "It just made me ill."
As the call for volunteer boat owners went out the day following landfall, Brad Reeves of Shreveport closed his business, Reeves Marine, and organized a team of people to head into New Orleans to assist with search and rescue. He took a few boats from his own stock and ordered several more from nearby sources. In all, he had 15 boats in tow with two workers per craft, along with two surgeons in the party. Additionally, Reeves offered up his Baton Rouge condominium ' deed and all ' for any purposes necessary, whether it be for evacuees or government workers.
Karen Zoeller, communications director for the Governor's Office of the Workforce Commission, e-mailed Reeves' offer to her colleague Reed at 2:34 p.m. Tuesday with the following warning: "I hate to have him on the road and then arrive here with no contact and nothing to do."
After being told his services were indeed needed, Reeves headed into New Orleans Wednesday morning. "When we got there, someone with Wildlife and Fisheries told us we weren't needed," Reeves says. "I shut down my businesses to help out, but nobody wanted anything I had. But what really stands out in my mind is when three policemen from New Orleans drove up in a new Cadillac and said they needed one of my boats."
Shortly after the storm, reports surfaced that the Louisiana Attorney General's Office was investigating widespread thefts of about 200 cars from Sewell Cadillac in New Orleans ' allegedly by the NOPD. Reeves says he didn't have a problem handing over the boat, but now finds the entire event "very curious."
"The officer gave me his name and number and said he would return it when they were done," Reeves says. "When I contacted him some time later, though, he said the boat was gone, that it had gotten shot up and the bullets sunk the boat."
According to Reeves, Officer Patrick Conaghan was the policeman who took responsibility for his 19-foot aluminum boat. A spokesperson for the NOPD says Conaghan is still with the force and an investigation could possibly be launched if the appropriate papers were filed by Reeves, who says he will be filing a report.
In the end, his three-bedroom condo in Baton Rouge also went unused during the initial recovery period, even though it could have defrayed the growing costs of hotel rooms for evacuees and government workers.
Reeves says he hasn't lost faith in the system or even state officials, but hopes that the government might be better prepared should another Katrina ever develop in the Gulf. "I still respect them for everything they did," he says. "But there should have been some way to better handle this."
Local and state agents Thursday night raided The Keg, the popular college bar located in the area known as The Strip, leading to the (at least) temporary closure of the venue.
Here's your daily look at late-breaking national and international news, upcoming events and the stories that will be talked about Friday, April 18, 2014:
Friday's Blogs from the Bog!
Time and time again, the Lafayette Parish School Board shows an overwhelming tendency toward idiocy, but Wednesday night’s contentious discussion over Northside High School’s teen mother program tops the list of dumb discussions.
“The accomplishment of this goal within the next ten years is not only critical for the region to effectively compete with other regions for residents and businesses, but also to provide an amenity for everyone in Acadiana to enjoy.”
Education Superintendent John White says a continued push to try to keep Louisiana from using tests associated with the Common Core education standards are creating "a state of chaos" for public school teachers.
Gov. Bobby Jindal's plan to use $210 million in surplus and one-time money to help balance next year's budget received the backing Thursday of the State Bond Commission, support that was needed for the maneuver to work.
State wildlife and fisheries agents have arrested a 39-year-old man accused of stealing crawfish.
An East Feliciana Parish lawmaker has jettisoned his proposal to make it harder for a condemned prisoner to appeal a death sentence.
Senators advanced a proposal Wednesday that would let the governor remove New Orleans-area levee board members for violating what he considers to be public policy, despite concerns it would introduce political meddling into state flood protection.
The Lafayette City-Parish Council on Tuesday will vote on a resolution that if approved would clear the way for a December ballot proposition asking voters to approve a 1-cent sales tax parishwide to help fund the construction of a new terminal at Lafayette Regional Airport.
Just days before the fourth anniversary of the 2010 Deepwater Horizon disaster and oil spill, the Coast Guard has moved cleanup of Louisiana's coast to a new phase, allowing BP to end its "active" efforts in the area.
Legislators still must leave their guns at the door of the Louisiana Capitol.
Sen. Fred Mills may have an "R" behind his name, but his actions in the Louisiana Legislature transcend the established boundaries of his party.
The Louisiana House overwhelmingly rejected a repeal of the state's unconstitutional anti-sodomy law Tuesday.
The Louisiana Senate sided with Gov. Bobby Jindal and the oil industry Tuesday, agreeing to void a lawsuit that a south Louisiana flood board filed against more than 90 oil and gas companies for coastal damage.
Acadian rep notifies would-be supporters that an April 25 fundraiser for the embattled U.S. rep won’t go on as planned.
While it isn’t all too unusual for public bodies to have hired security present during meetings, the LPSB’s push to do so is arguably a response to the antics of one board member.
“I’m running. Why would I be raising all this money? Just to have to return it to people?”
With incumbent U.S. Sen. Mary Landrieu watching from afar, and with a united Democratic Party in her corner, the fight to get the GOP officially behind Congressman Bill Cassidy is gaining just as much momentum as it is hushed controversy.
15th Judicial District Judge Durwood Conque has announced that he will not seek re-election after 27 years on the bench.
The controversial standardized tests are set to be used in third-grade through eighth-grade public school classrooms next year.
The Louisiana Senate has agreed to prohibit unmanned aircraft from flying over chemical plants, water treatment systems, telecommunications networks and other items considered "critical infrastructure" in Louisiana.
It didn’t take long for KATC TV 3 to jump all over the news of a dead body found in Girard Park, but in its rush to produce headlines, the local TV station got sloppy.
An unholy trinity of civil-society upheavalers whose first names are not Conner, Tanner or Logan are facing charges in Eunice.