After Hurricane Katrina made landfall, nearly every governmental agency in Louisiana received these kind of frantic e-mails or phone calls, mostly from family members concerned about their loved ones. The requests were overwhelming during the first few days, and there was no tracking system in place to handle the desperate appeals.
Then Dr. Ramesh Kolluru contacted the state and offered to build an electronic database with his UL Lafayette graduate students. Only two days after Katrina pushed through the state, Andy Kopplin, then the governor's chief of staff, approved the volunteer project and got it moving. As a result, the Web site, www.katrinasafe.org, became an extension of ongoing search-and-rescue efforts.
"It all moved so fast," says Kolluru. "We volunteered day and night, working nonstop, to get information up about missing persons."
But according to more than 100,000 pages of e-mails and documents recently released by the office of Gov. Kathleen Blanco, the swift response to Kolluru and his students was not the norm in the week following the Category 4 storm. The new documents were produced at the request of a congressional investigation into the government's response to the hurricane ' and they offer a vivid and shocking snapshot of an administration struggling to deal with an unparalleled natural disaster.
The voluminous pages are a public relations nightmare for Blanco and her staff, detailing everything from high-ranking officials discussing inside politics while people drowned and perished, to the mass confusion that seemed to ensnare the entire government response.
They also reveal a public hungry to help out, a group of good Samaritans who largely went overlooked.
When Katrina slammed into south Louisiana on Monday, Aug. 29, some of the levees surrounding the New Orleans region failed, and residential areas began filling with water. Rescue and evacuation efforts were a challenge, and food, water and medical supplies were running short. The heat and humidity of a Louisiana August beat down on thousands of people stranded in the Superdome and the Ernest N. Morial Convention Center, as well as on different sections of Interstate 10.
Records indicate Kopplin sent out an e-mail at 11:08 p.m. Tuesday, the day following landfall, prompting the governor's staff to contact legislators to gather as many buses as possible to help with evacuations: "Call all leges to help muster buses asap for tomorrow."
Earlier in the day, John Schwiebert, a retired school superintendent from Iowa, organized 100 buses on his own, along with drivers, and began mapping their route to Louisiana. He was determined to help. "I was surprised I even got through to anyone when I phoned," Schwiebert recalls. "I told them we were ready to go and could get there fast."
By his own estimates, the caravan needed only 16 to 20 hours to travel south and would have arrived near New Orleans no later than noon on Wednesday.
But no one ever called Schwiebert back, and the buses sat motionless. "I never heard another thing from anyone," he says. An e-mail, however, was sent out by administrative assistant Kia Bickham to others on the governor's staff, including Kim Hunter Reed, deputy chief of staff and policy director, and Dawn Verrett, another administrative assistant. Bickham wrote at 9:33 p.m. Tuesday that Schwiebert "will send 100 school buses from Iowa and will also help coordinate to relocate families to other states and help with any other educational needs."
The governor finally issued an executive order to commandeer buses late Wednesday night on the heels of a confusing e-mail from Ty Bromell, head of the Office of Rural Development, that very morning: "NO MORE CALLS FOR BUSES!!!!!!!!!!!!!!!!!!!"
At 9:32 p.m. that evening, Rochelle Michaud Dugas, the governor's legislative director, e-mailed a dire confession regarding the push for buses: "We turned down a lot."
Buses did not begin showing up in New Orleans until Thursday, three days after the storm made landfall, and they were only trickling in. A steady stream of buses finally started moving into the area on Friday, and evacuations continued throughout the weekend.
Meanwhile, from his home in Iowa, Schwiebert watched it all unfold on CNN as the week drew to a close, realizing with some pain that his drivers would have been in New Orleans well ahead of the fray.
"I felt so terrible," he says. "It just made me ill."
As the call for volunteer boat owners went out the day following landfall, Brad Reeves of Shreveport closed his business, Reeves Marine, and organized a team of people to head into New Orleans to assist with search and rescue. He took a few boats from his own stock and ordered several more from nearby sources. In all, he had 15 boats in tow with two workers per craft, along with two surgeons in the party. Additionally, Reeves offered up his Baton Rouge condominium ' deed and all ' for any purposes necessary, whether it be for evacuees or government workers.
Karen Zoeller, communications director for the Governor's Office of the Workforce Commission, e-mailed Reeves' offer to her colleague Reed at 2:34 p.m. Tuesday with the following warning: "I hate to have him on the road and then arrive here with no contact and nothing to do."
After being told his services were indeed needed, Reeves headed into New Orleans Wednesday morning. "When we got there, someone with Wildlife and Fisheries told us we weren't needed," Reeves says. "I shut down my businesses to help out, but nobody wanted anything I had. But what really stands out in my mind is when three policemen from New Orleans drove up in a new Cadillac and said they needed one of my boats."
Shortly after the storm, reports surfaced that the Louisiana Attorney General's Office was investigating widespread thefts of about 200 cars from Sewell Cadillac in New Orleans ' allegedly by the NOPD. Reeves says he didn't have a problem handing over the boat, but now finds the entire event "very curious."
"The officer gave me his name and number and said he would return it when they were done," Reeves says. "When I contacted him some time later, though, he said the boat was gone, that it had gotten shot up and the bullets sunk the boat."
According to Reeves, Officer Patrick Conaghan was the policeman who took responsibility for his 19-foot aluminum boat. A spokesperson for the NOPD says Conaghan is still with the force and an investigation could possibly be launched if the appropriate papers were filed by Reeves, who says he will be filing a report.
In the end, his three-bedroom condo in Baton Rouge also went unused during the initial recovery period, even though it could have defrayed the growing costs of hotel rooms for evacuees and government workers.
Reeves says he hasn't lost faith in the system or even state officials, but hopes that the government might be better prepared should another Katrina ever develop in the Gulf. "I still respect them for everything they did," he says. "But there should have been some way to better handle this."
If all 44 projects are approved, about $300 million would remain in the fund set up as a down payment to help the Gulf.
Last week, the Saints gave up 429 yards to Seattle, second most in a game this season.
Here's your daily look at late-breaking national and international news, upcoming events and the stories that will be talked about Friday, December 06, 2013
Since Anthony Jennings and Brooks Haack were not expected to contribute until next year at the earliest, it seemed like a sneak peek at hidden Christmas gifts.
Louisiana National Guard personnel seeking benefits for same-sex spouses will have an easier time filing the requests, despite a state refusal to let its workers process the paperwork.
Panthers coach Ron Rivera sees one potential flaw with his team's stellar defensive play so far this season. "Apparently we like to bite on the double moves," Rivera said.
Computer hackers may have gained access to the personal information of thousands of Louisiana residents who use debit cards issued by JPMorgan Chase for three state agencies, authorities said Wednesday.
Jim Purcell, who has been in the job since February 2011, notified the Board of Regents about his decision at its monthly meeting.
Hushed plans for a commercial development along the Louisiana Avenue portion of the Holy Rosary campus put the future of longtime tenant EarthShare Gardens in jeopardy.
If a recent advertisement in The Daily Advertiser is any indication, speculation the local daily will be implementing the “Butterfly Project” could be more of a reality than the Gannett-owned paper’s top execs are willing to admit.
Mettenberger injured his left knee while unloading a 32-yard completion in the fourth quarter of No. 14 LSU's 31-27 victory over Arkansas last Friday, and LSU coach Les Miles confirmed the severity of the injury on Wednesday.
An ordinance to phase out a 2 percent rebate to Lafayette merchants for collecting and remitting on time sales taxes cleared the City-Parish Council by a 6-3 vote.
Louisianans are the fourth most likely to use profanity yet also the fourth most likely to be courteous. So, please, just kiss my a** ... if it’s not too much trouble.
The state Coastal Protection and Restoration Authority voted Tuesday to authorize two lawsuits against the U.S. Army Corps of Engineers.
A long night on the field in Seattle got even worse off of it, and now the Saints are operating on a compressed time-frame as they brace for surging Carolina with first place in the NFC South at stake.
Public school letter grades, teacher evaluations and student promotion won't be affected by Louisiana's shift to more rigorous educational standards for two years, the state's top school board decided Tuesday.
Vitter told The Associated Press that he is sending an email to supporters Wednesday and is in discussions with his family about the possibility.
The Ragin' Cajuns go for New Orleans Bowl three-peat, this time against the Tulane Green Wave, which is making its first postseason appearance since the Hawaii Bowl in 2002.
Louisiana has joined four other states in filing a so-called “friend of the court” brief in support of Mississippi’s lawsuit against the federal government over new flood insurance rates set to go into effect.
Kerry Wayne Bertrand was charged Monday for the alleged killing of his stepdaughter, Skylar Lee Credeur, a UL Lafayette chemistry major found dead in the bathtub of her family home in August.
Louisiana's state school board is considering a two-year delay for some consequences tied to the phase-in of more rigorous educational standards, called Common Core, at public schools.
The most anticipated game in the NFC this season was a laugher.
The attorneys for Busted in Acadiana administrator Chris Hebert got an extra 2.5 months Monday to prepare for their client’s felony trial, marking the third time the case has been delayed this year.
In an effort to ease tensions, Lafayette Parish Superintendent of Schools Dr. Pat Cooper is calling for board approval of two day-long workshops: one to address lingering questions caused by Act 1 of the 2012 Legislature, and a session focused on mending the tattered relationship between the board and administration.
Lafayette has so much going for it, and so much yet to do.