After Hurricane Katrina made landfall, nearly every governmental agency in Louisiana received these kind of frantic e-mails or phone calls, mostly from family members concerned about their loved ones. The requests were overwhelming during the first few days, and there was no tracking system in place to handle the desperate appeals.
Then Dr. Ramesh Kolluru contacted the state and offered to build an electronic database with his UL Lafayette graduate students. Only two days after Katrina pushed through the state, Andy Kopplin, then the governor's chief of staff, approved the volunteer project and got it moving. As a result, the Web site, www.katrinasafe.org, became an extension of ongoing search-and-rescue efforts.
"It all moved so fast," says Kolluru. "We volunteered day and night, working nonstop, to get information up about missing persons."
But according to more than 100,000 pages of e-mails and documents recently released by the office of Gov. Kathleen Blanco, the swift response to Kolluru and his students was not the norm in the week following the Category 4 storm. The new documents were produced at the request of a congressional investigation into the government's response to the hurricane ' and they offer a vivid and shocking snapshot of an administration struggling to deal with an unparalleled natural disaster.
The voluminous pages are a public relations nightmare for Blanco and her staff, detailing everything from high-ranking officials discussing inside politics while people drowned and perished, to the mass confusion that seemed to ensnare the entire government response.
They also reveal a public hungry to help out, a group of good Samaritans who largely went overlooked.
When Katrina slammed into south Louisiana on Monday, Aug. 29, some of the levees surrounding the New Orleans region failed, and residential areas began filling with water. Rescue and evacuation efforts were a challenge, and food, water and medical supplies were running short. The heat and humidity of a Louisiana August beat down on thousands of people stranded in the Superdome and the Ernest N. Morial Convention Center, as well as on different sections of Interstate 10.
Records indicate Kopplin sent out an e-mail at 11:08 p.m. Tuesday, the day following landfall, prompting the governor's staff to contact legislators to gather as many buses as possible to help with evacuations: "Call all leges to help muster buses asap for tomorrow."
Earlier in the day, John Schwiebert, a retired school superintendent from Iowa, organized 100 buses on his own, along with drivers, and began mapping their route to Louisiana. He was determined to help. "I was surprised I even got through to anyone when I phoned," Schwiebert recalls. "I told them we were ready to go and could get there fast."
By his own estimates, the caravan needed only 16 to 20 hours to travel south and would have arrived near New Orleans no later than noon on Wednesday.
But no one ever called Schwiebert back, and the buses sat motionless. "I never heard another thing from anyone," he says. An e-mail, however, was sent out by administrative assistant Kia Bickham to others on the governor's staff, including Kim Hunter Reed, deputy chief of staff and policy director, and Dawn Verrett, another administrative assistant. Bickham wrote at 9:33 p.m. Tuesday that Schwiebert "will send 100 school buses from Iowa and will also help coordinate to relocate families to other states and help with any other educational needs."
The governor finally issued an executive order to commandeer buses late Wednesday night on the heels of a confusing e-mail from Ty Bromell, head of the Office of Rural Development, that very morning: "NO MORE CALLS FOR BUSES!!!!!!!!!!!!!!!!!!!"
At 9:32 p.m. that evening, Rochelle Michaud Dugas, the governor's legislative director, e-mailed a dire confession regarding the push for buses: "We turned down a lot."
Buses did not begin showing up in New Orleans until Thursday, three days after the storm made landfall, and they were only trickling in. A steady stream of buses finally started moving into the area on Friday, and evacuations continued throughout the weekend.
Meanwhile, from his home in Iowa, Schwiebert watched it all unfold on CNN as the week drew to a close, realizing with some pain that his drivers would have been in New Orleans well ahead of the fray.
"I felt so terrible," he says. "It just made me ill."
As the call for volunteer boat owners went out the day following landfall, Brad Reeves of Shreveport closed his business, Reeves Marine, and organized a team of people to head into New Orleans to assist with search and rescue. He took a few boats from his own stock and ordered several more from nearby sources. In all, he had 15 boats in tow with two workers per craft, along with two surgeons in the party. Additionally, Reeves offered up his Baton Rouge condominium ' deed and all ' for any purposes necessary, whether it be for evacuees or government workers.
Karen Zoeller, communications director for the Governor's Office of the Workforce Commission, e-mailed Reeves' offer to her colleague Reed at 2:34 p.m. Tuesday with the following warning: "I hate to have him on the road and then arrive here with no contact and nothing to do."
After being told his services were indeed needed, Reeves headed into New Orleans Wednesday morning. "When we got there, someone with Wildlife and Fisheries told us we weren't needed," Reeves says. "I shut down my businesses to help out, but nobody wanted anything I had. But what really stands out in my mind is when three policemen from New Orleans drove up in a new Cadillac and said they needed one of my boats."
Shortly after the storm, reports surfaced that the Louisiana Attorney General's Office was investigating widespread thefts of about 200 cars from Sewell Cadillac in New Orleans ' allegedly by the NOPD. Reeves says he didn't have a problem handing over the boat, but now finds the entire event "very curious."
"The officer gave me his name and number and said he would return it when they were done," Reeves says. "When I contacted him some time later, though, he said the boat was gone, that it had gotten shot up and the bullets sunk the boat."
According to Reeves, Officer Patrick Conaghan was the policeman who took responsibility for his 19-foot aluminum boat. A spokesperson for the NOPD says Conaghan is still with the force and an investigation could possibly be launched if the appropriate papers were filed by Reeves, who says he will be filing a report.
In the end, his three-bedroom condo in Baton Rouge also went unused during the initial recovery period, even though it could have defrayed the growing costs of hotel rooms for evacuees and government workers.
Reeves says he hasn't lost faith in the system or even state officials, but hopes that the government might be better prepared should another Katrina ever develop in the Gulf. "I still respect them for everything they did," he says. "But there should have been some way to better handle this."
A federal jury found attorney Daniel Stanford guilty Friday afternoon on eight of 13 counts for his role in the Curious Goods conspiracy.
Lafayette City-Court Judge Francie Bouillion has served on the bench for two decades since winning a special election to replace Judge Kaliste Saloom when he retired in 1994.
The magazine's senior football writer also predicts a break-out year for Saints fourth-year running back Mark Ingram.
Gulf Coast ceremonies marking the ninth anniversary of Hurricane Katrina have begun.
The Louisiana Department of Wildlife and Fisheries says there is little known about the effects of tiger prawns on indigenous Louisiana shrimp. But, officials say the reports they're seeking will help state biologists monitor the distribution of the prawns and determine the possible presence of spawning populations.
Baltimore Ravens coach John Harbaugh rested his regulars and watched with delight as Ray Rice's backups ground out 214 yards rushing in a 22-13 victory over the New Orleans Saints on Thursday night.
Friday's Blogs from the Bog!
Google vs. Amazon in drone race; more deaths in Syria; Russia escalates Ukraine conflict and more national and international news for Friday, August 29, 2014.
High-profile criminal defense attorney Daniel Stanford awaits his fate in the Curious Goods conspiracy trial.
The Louisiana Department of Wildlife and Fisheries is set to put the kibosh on the legal ownership of monkeys trained to help the disabled, and the agency wants to know what you think.
A federal judge on Thursday asked lawyers battling over Louisiana's new, restrictive abortion law for an agreement that apparently could let clinics stay open — at least for a while — after the law takes effect Sept. 1.
An abortion rights organization wants a federal judge to block enforcement of Louisiana's new abortion law while its lawsuit to overturn the law makes its way through court.
Republican presidential prospects Ted Cruz and Bobby Jindal are planning to speak at an Iowa Christian conservative event in September.
The attention surrounding Victor White III has spiked with the release of last week’s autopsy report, which has raised a number of serious questions about the night of his death and has put the Iberia Parish Sheriff’s Office under an increased wave of scrutiny as more national media outlets are jumping on the story, most recently seen on MSNBC's The Rachel Maddow Show.
A group supporting taxpayer-funded private school tuition vouchers is appealing a federal judge's order that Louisiana must provide regular reports to federal officials on the state's voucher program.
The Discovery Channel has canceled reality TV star Will Hayden's popular "Sons of Guns" show after his arrest on an aggravated rape charge.
The LPSB will finally hear from the attorney it hired to investigate the superintendent at a special meeting Thursday at 4 p.m.
Authorities are investigating a report that a student there warned the principal of impending violence similar to that depicted in the movie "The Purge."
Saints cornerback Champ Bailey has played for more than a handful of playoff teams during a career that has seen him selected to 12 Pro Bowls.
Police say a 56-year-old Lafayette man walking behind a dump truck died when the truck hit him as it was backing up.
New Orleans Saints quarterback Drew Brees is a proud papa of new baby girl.
The books on Louisiana's last budget year have been closed, but it took a bit of borrowing from this year to make the numbers work.
The Iberia Parish Coroner responded Monday to the attention surrounding the questionable shooting of Victor White III, a black man from New Iberia who died April 2 while in the custody of local law enforcement.
Two months after lawmakers agreed to create a $40 million higher education incentive fund, no decisions have been made about how to divide the money.
With Drew Brees back healthy, the New Orleans Saints are free to work on the little things that can make the difference between a Super Bowl run and something less.