News -> INDReporter TUE, JUL 13 9:19AM by Nathan Stubbs

LUS Fiber cuts ribbon at new retail center

LUS Fiber is holding a grand opening ceremony at its new customer service center at 1875 Pinhook Road today, Tuesday, July 13. The center houses a showcase display for LUS Fiber products as well as a customer service desk and call center for both LUS and LUS Fiber. The LUS Fiber/LUS Customer Service Center lobby is open Monday – Friday, 8 a.m. to 5 p.m.

In a press release Tuesday morning, LUS Director Terry Huval says, “We began seeing a need for a second customer service location several years ago, as Lafayette’s population growth led to a significant increase in LUS’s customer base. Now, not only can we alleviate some of the traffic at our City Hall location, but we can also provide a showroom for residents to see our LUS Fiber services in action.”

The customer service center and showroom, located in the Acadian Village Shopping Center, has long been in the works. LCG first began leasing the property in March, 2008. Since then, its opening has been delayed by renovation cost setbacks and evolving plans for the space.

Today's event included a ribbon cutting with several city officials scheduled for 9 a.m. Members of the public are invited to tour the new facility and experience the video, Internet and phone services offered by LUS Fiber. One of those services on display is LUS Fiber’s new video product, powered by Microsoft Mediaroom, which comes with dozens of enhanced features like Instant Channel Change, Picture-in-Picture Browsing, Enhanced Search, and Whole Home DVR. People who show up at the grand opening can also register to win prizes, including tickets to see country music stars Lori Morgan and Pam Tillis at Evangeline Downs, courtesy of KXKC, and an Xbox 360, courtesy of Prejean Creative. There will also be a special appearance by Jingles the Clown at 3 p.m., and kids can enjoy free face painting and balloon animals.



Comments (7)add
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written by John Prejean , July 13, 2010 - 05:26 pm
Wireless is to Fiber, like the Internet is to Newspapers.
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written by ragin_cajun , July 14, 2010 - 12:07 am
In teh last Fiber article, "Fiber buildout to be completed in August", Huval announced revenue forecasts for this year cut in half. A poster said that means that LUS fiber will be insolvent by the end of next fiscal year.

Is that correct? Do we know that now? Can someone more knowledgeable than me comment?
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written by John Prejean , July 14, 2010 - 02:09 pm
We may need the change name from the Fiber project to the Fibber project.
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written by John Doe , July 14, 2010 - 11:25 pm
LUS Fiber SUCKS, the interface is slow, the install takes a week and was it worth it .......UMMMM no not at all, I should have stayed with COX in the first place, which has been around for years and has had fiber for over 20 of those years. What was I really thinking, the grass is definately not greener on the LUS side.
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written by Old Rig Hand , July 15, 2010 - 04:00 pm
Any plans to take the fiber out to the Parish?
We sure could use it in Broussard.
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written by Terry Huval , July 15, 2010 - 04:29 pm
In reading these posts, I thought it would be helpful to offer comments.

First, the LUS Fiber project is progressing well and we are meeting, and plan to continue to meet, all of our financial obligations. We are ahead of schedule in our field deployment, which means we are able to serve more customers sooner and bring in the corresponding revenues in more quickly. Those attributes work well for the future of the success of this business.

We have just made our first major improvement in our video services, through our new partnership with Microsoft Mediaroom, which offers virtually instantaneous channel changes and other customer friendly features. We have already received high marks from many of our most discerning customers. This is just the beginning - as we are in the process of adding many more popular features to our system

The existence of LUS Fiber offers much to the community in ways far beyond just the cadré of services we provide today. We began serving our first customer less than 16 months ago, and already have many thousands of satisfied customers – the list keeps growing every day.

We offer a competitive solution, which means customers have a choice of what services they want and from whom they will buy them. That new competition means lower pricing and better services to the citizens and businesses in Lafayette. I am often approached by people who live in neighboring parishes who are well aware that customers are saving money in Lafayette due to the competition, and those areas outside of Lafayette are paying more. They deduce that, without LUS Fiber, the city residents and businesses would be paying the same high rates they are paying. Some of them have already decided to move into the city of Lafayette, for this and other reasons.

We recognize some customers may be satisfied with a provider other than LUS Fiber. We recognized that in our business plan, which was built on ultimately serving only half the potential customers in Lafayette. While we would like to earn everyone’s business, we respect the decision of each citizen and business owner and will work even harder to earn their business in the future.

Concerning the issue of the future of telecommunications, especially as it applies to wireless, the LUS Fiber infrastructure is likley in the best position in the nation to support a phenomenal wireless network. While today's wireless means small screens and slow speeds, the wireless systems of the future will require the kind of bandwidth that you need to see HD TV. Only a fiber infrastructure can support that level of bandwidth requirement and LUS Fiber is ready today to provide that level of community-wide major bandwidth.

We are only in the infancy of this new community asset. Building a system like this from scratch takes a lot of effort and the employees of LUS Fiber have shown commitment and resiliency and in every step. As with our conventional electric, water and sewer services, LUS Fiber will continue to work hard to earn the trust each customer-owner in the city of Lafayette and to bring you the best services at competitive prices.

And, as always, I am ready to answer any questions or concerns. My office number is 291-5804 and my e-mail address is This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Thanks,
Terry

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written by ragin_cajun , July 16, 2010 - 09:04 pm
Rig Hand

There's a new wireless provider in Broussard, now. I've seen there signs on the St. Martinville highway about halfway between 90 and downtown St. Martinville.
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