News -> Walter Pierce RE:

Sign Language

Wednesday, November 17, 2010

LUS needs to reach customers, and learn how to fight in the marketplace.

The Lafayette sign ordinance that Cox Communications (in)famously used to stick it to LUS Fiber recently is more than 6,800 words long. Signage, it turns out, isn’t a simple topic. The ordinance delineates about two dozen types of signs subject to restriction — billboards, directional signs, flashing signs, illuminated signs, monument signs, pole signs, readerboards and so on.

It was passed three years ago mainly to address the proliferation of so-called snipe signs on telephone poles at busy intersections — the ribbed, vinyl and coated-cardboard advertisements for tax preparers, vitamin elixirs (remember Mona Vie?), lawn services and the like. Snipe signs are defined by the ordinance as signs “made of any material, which is attached to a tree, pole, stake, fence, or other object, and which contains advertising matter that is not applicable to the use of the premises upon which it is located.”

The ordinance stipulates that one must get approval from the Planning, Zoning and Codes Department to put up any kind of sign in Lafayette; the fee city-parish government charges for removal is $100 per sign.

One wonders how many hundreds of dollars worth of these signs are gathering dust in a closet now that LUS has caved in and stopped offering them to new customers.

On a recent morning jog through my neighborhood, Oaklawn, I counted nearly a dozen signs similar in style to the LUS signs: scofflaw painters, hooligan plumbers and misdemeanor-minded roofers, depraved families hailing their children’s accomplishments on the playing field or the cheerleading squad. In a few weeks the nefariously pious will post the “Keep Christ in Christmas” snipe signs in their yards. They always do.

Clearly the sign ordinance isn’t enforced. But it’s hard to imagine that LUS was giving out the signs knowing the ordinance isn’t enforced. It’s easier to assume that LUS Fiber — a commercial venture run like a public utility by engineers and bureaucrats — didn’t consider whether this marketing idea was illegal and didn’t anticipate Cox challenging it.

The flap over the yard signs appears to be symptomatic of a broader failure by LUS to fully anticipate the many hurdles it would face in rolling out this new enterprise. As this week’s cover story indicates, LUS Fiber isn’t near where it anticipated it would be in terms of commercial success. Like many of its supporters, the LUS folk may have assumed that once the legal hurdles were cleared a few years ago, they could make a bee line from concept to reality. That hasn’t exactly been the case.

LUS needs to get its message out, and clearly yard signs are not going to be the way to do it.

My humble suggestion would be for LUS to do more advertising in The Independent, both our print and online versions. We’re pretty focused on the city of Lafayette, which comprises our main readership and LUS’ sole customer base. Plus, we’re a free pub. Advertising pays our salaries, of which we’re duly enamored.

Cox routinely buys ads and inserts in this publication. We thank them for it.

In a way we can also thank LUS Fiber for Cox’s ads. I would wager that Cox’s advertising budget in Lafayette — not to mention the sweet deals it offers to new customers — has increased substantially since some competition entered the market.

Judging from the tone of the comments on the ind.com related to our story last week about Cox threatening to sue LCG and LUS over its yard signs, many were aghast and offended that Cox would bully LUS over some silly signs.

But bullying this is not; it’s showing up at a knife fight with a damn knife. LUS showed up with good intentions and a spread sheet. The knife usually wins.

The flap over the yard signs appears to be symptomatic of a broader failure by LUS to fully anticipate the many hurdles it would face in rolling out this new enterprise.


Walter Pierce
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Comments (10)add
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written by What the ?? , November 17, 2010 - 02:32 pm
"depraved families hailing their children’s accomplishments on the playing field or the cheerleading squad"

You'll feel the wrath of ragin_cajun for that one!

Good article and funny stuff.
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written by The Holy Goofus , November 17, 2010 - 05:50 pm
Careful...COX may take a knife to its ad relationship with The Ind.
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written by oh please , November 17, 2010 - 08:20 pm
I wasn't for the sign ordinance, but now we have so lets collect the $100 per sign and Joey could get rid of red flex and not ask to race taxes. If we hire one man to pick up signs and bill the idiots that put them out, he would more than pay for himself
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written by Signs vs. Ind ad , November 17, 2010 - 09:33 pm
How many ads could someone buy for cost of several yard signs? Not many, I bet.

The low cost yard signs must have been working against Cox for them to become so aggressive. Cox, if you're scared, say you're scared!

I hope the mega-dollars Cox is pouring into the local media does not begin influencing the news reports. I doubt that would happen, but you have to imagine that Cox is using its advertising dollars as an investment far beyond just trying to keep its customers.

Let's face it - Cox has to spend lots and lots of money to try to confuse citizens to stay with them. Each day they lose a customer, Cox is losing them for good (and today Cox likely has far less customers in Lafayette than it likely had even a decade ago). It says a lot when a company has to fight to keep customers it already had.

Plentiful ads can easily be overcome when people remember how Cox treated them when they were the only game in town.




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written by James Melancon , November 18, 2010 - 01:48 am
Well done piece but, as I recall, the Ind was a supporter of Fiber. Nonetheless, opponents of Fiber were making the same points Walter observes now. Huval and LCG were just out of their league and have become distracted by something they have no business getting into.

What we are likely to end with are marginally less expensive rates coupled with a less than effective deliver system. The voters expected more but were sold a false bill of goods. It is time to think of selling it to Charter or similar before the taxpayers lose.
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written by The Original Northsidian , November 18, 2010 - 02:04 am
LUS is finding out playing in the real world is a "bitch"!
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written by Britton Bruce , November 18, 2010 - 11:34 am
Mr Pierce makes some good points regarding LUS not anticipating the sign ordinance issue. Still, Cox is lame! I switched from Cox to LUS about a year ago and I have no regrets. Come on, LUS! Let's get serious and really compete. And Cox, find something worthwhile to convince me that I should still be your customer.
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written by NORTHSIDIAN SHOTGUN , November 18, 2010 - 07:59 pm
Hey Walter, You want to talk to GOD, try KNEE-MAIL.
Tell em padh LUS going up on their rates, and everyone is P.O.ed. They gave them selves raises all around, and now someone has to pick up the cost for Christmas Bonuses and Christmas Party costs, for the LUS EMPLOYEES AND CRONYS.
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written by jmbo , November 23, 2010 - 01:15 am
"Signs vs Ind ad"

- How right you are - After I made the switch to LUS fiber, Cox came forward with "deals" in the mail and phone calls - my question to them was why had they been overcharging me in the past before LUS fiber was available and that my plan was to stick with LUS fiber even if it eventually cost me more than Cox - I will not return to Cox - LUS fiber product and "SERVICE" is great.


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written by NORTHSIDIAN SHOTGUN , November 23, 2010 - 03:42 am
Aw Jimbo, " sing it again, Terry requests you sing it again.
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